Driving Retention, Revenue & Results | One SaaS at a time
Customer Success. SaaS Growth.
Driven by Customer Success
Proven SaaS Expertise
Scalable Solutions, Lasting Impact
Scalable Solutions, Lasting Impact
With over 16 years of hands-on experience leading customer success strategies for global SaaS organizations, The Rfactor by KP brings a deep understanding of how to drive retention and growth. We have a strong track record of delivering results for leading platforms and managing diverse portfolios across multiple regions.
Scalable Solutions, Lasting Impact
Scalable Solutions, Lasting Impact
Scalable Solutions, Lasting Impact
Our approach focuses on building scalable customer success operations tailored to your business needs. From designing digital-first journeys to implementing robust health score frameworks, we ensure every initiative is measurable, sustainable, and aligned with your long-term goals.
Trusted Strategic Partner
Scalable Solutions, Lasting Impact
Trusted Strategic Partner
We pride ourselves on being more than just consultants—we are partners invested in your success. Our ability to align cross-functional teams and balance strategic vision with hands-on execution has made us a trusted advisor to industry leaders looking to turn customer success into a powerful revenue engine.
Elevate Customer Success
Proven Retention Strategies
Proven Retention Strategies
Proven Retention Strategies
Leverage over 16 years of experience designing and executing customer success programs that drive retention and minimize churn for global SaaS organizations.
Scalable CS Operations
Proven Retention Strategies
Proven Retention Strategies
Expert in building scalable, digital-first customer journeys and health score frameworks that empower teams and align stakeholders across regions and functions.
Customer-Centric Growth
Proven Retention Strategies
Customer-Centric Growth
Transform customer success into a growth engine by enabling expansion plays, increasing adoption, and turning satisfied customers into advocates.