Driving Retention, Revenue & Results | One SaaS at a time
Customer Success. SaaS Growth.

Customer Success. SaaS Growth.

With over 16 years of hands-on experience leading customer success strategies for global SaaS organizations, The Rfactor by KP brings a deep understanding of how to drive retention and growth. We have a strong track record of delivering results for leading platforms and managing diverse portfolios across multiple regions.
Our approach focuses on building scalable customer success operations tailored to your business needs. From designing digital-first journeys to implementing robust health score frameworks, we ensure every initiative is measurable, sustainable, and aligned with your long-term goals.
We pride ourselves on being more than just consultants—we are partners invested in your success. Our ability to align cross-functional teams and balance strategic vision with hands-on execution has made us a trusted advisor to industry leaders looking to turn customer success into a powerful revenue engine.

Leverage over 16 years of experience designing and executing customer success programs that drive retention and minimize churn for global SaaS organizations.

Expert in building scalable, digital-first customer journeys and health score frameworks that empower teams and align stakeholders across regions and functions.

Transform customer success into a growth engine by enabling expansion plays, increasing adoption, and turning satisfied customers into advocates.
We're committed to helping SaaS organizations achieve exceptional customer success. Whether you have a question, want to discuss a potential collaboration, or need expert guidance, we're here to help. Reach out and let’s drive your customer success strategy forward.
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